F.A.Q - SVO

How does the 10-hour bundle purchase work?

You purchase 10 hours of my time and send across your task list for me to get ticked off. The hours need to be used up within 30 days and don't carry over.

What if I don’t use my hours for the month?

Hours don’t carry over, so you’ll have to use them or lose them. However, with your carefully structured delegation plan and our regular catch-ups, it's unlikely your hours won't get used each week.

How does the monthly retainer plan work?

I offer a 4-month minimum contract which can be renewed at the end of the contract for a further 4 months and so on. This is to allow me to plan resources to ensure I am able to offer the best service level possible at all times to all of my clients.

How will you invoice me?

I invoice monthly in advance through PayPal and other services.

What if I need more than the agreed hours each month on an on-going basis?

If you need more hours each month than we originally estimated, I will do all I can to offer the additional hours required by you ASAP however, it will be dependent on the number of other clients I am working with and the hours I have free at the time.

What if I need you for a few additional hours here and there, like for a one-off project?

We can discuss your needs ahead of time, with as much notice as possible, and I can make room in my diary to accommodate you as best as I can. Additional hours are charged at your agreed rate.

Can I contact you anytime to discuss project and work issues?

Yes of course, whichever is your preferred method of communication: email, Skype, Whatsapp, Phone - I am here to make your life and business less over-whelming!

Please bear in mind that I am based in South Africa which is (SAST, GMT+2) and it will be dependent on my availability that day. I aim to respond to emails or messages as soon as I can, but usually within 24 hours.