•Consultations and quotations are free and are carried out by email or telephone or in person if required.
•Work can be accepted from the client by email, post, CD-Rom, USB drive or courier.
•All work carried out by myself will be proof-read, however final proof-reading of the work lies with the client and needs to be signed off
•For larger projects a time frame will be negotiated with the client.
•We do not accept liability or responsibility for the end use of any documents or materials produced or edited by myself on behalf of the client.
•We reserve the right to reject any work which we believe to be unlawful or immoral.
•Payments can be made via Paypal or bank transfer.
•Packages must be paid for in advance. Thereafter, a package will be valid for 4 weeks from the date of the first request for services. The first request for services must be made within 2 weeks of the date of payment.
•Project work (pay as you go work) payments will be invoiced on completion of the work and payment is due 14 days from the date of invoice.
•Any additional costs incurred for example, postage, courier, will be invoiced separately to the client as ‘Additional Expenses’.
•Overdue invoices may result in interest charges (at the rate of 10%) for the total outstanding per month.
•In the event of a contract being cancelled/terminated, the client agrees to pay for all work completed up to that point.
•Retainer packages are strictly 7 day payment terms
•Prepaid packages are to be paid prior to any work commencing and time block is valid for 6 months from date of purchase
•Retainer packages – 4 month initial contract with one (1) month’s written notice and payment to cancel agreement
•All cancelled Retainer packages outstanding monies are to be paid within 24 hours of the date of the written notice to cancel
•Tax is applicable to all of the above rates.
•Administration work is defined as something you would reasonably expect any EA/PA to be able to do. For instance, an EA/PA could probably update the text on your website… but they wouldn’t be able to create custom graphics or complete coding changes.